• How do SensePay card machines work?
  • Our chip and pin card machines are securely logged on to a merchant bank account. Every time a card transaction takes place, the chip and pin card machine sends encrypted transaction data securely to the merchant bank, where the card transaction is then processed. Once the payment has been approved you should then receive the funds into your business bank account within 1-3 working days. Please refer to the merchant account Frequently Asked Questions for more information.
  • How do the mobile SensePay card machines work?
  • Instead of using phone lines to communicate, the mobile SensePay card machine communicates to your merchant bank via a SIM card (GPRS/GSM data networks). This makes the SensePay card machine extremely flexible in terms of where you take payment, so you can move about and accept cards just about anywhere – including Europe.
  • What happens if the SensePay card machine loses signal?
  • Our SensePay card machine can store up to 5 transactions in memory in the unlikely event that you lose reception. When reception returns the SensePay card machine will automatically upload the stored transactions and send them to your merchant bank or acquirer for processing. As a final back-up, you can have manual vouchers which you can complete with your customer and post to your merchant bank in a pre-paid envelope.